The Communication and Interpersonal Skills (CIS) includes
Interviewing skills - use of open-ended questions, transitional statements, facilitating remarks
- avoidance of leading or multiple questions, repeat questions unless for clarification, medical terms/jargon
- interruptions when the patient is talking
Summarizing information from the patient - acknowledging patient issues/concerns and clearly responding with information
- avoidance of medical terms/jargon unless immediately defined
- providing counseling when appropriate
- proper closure, including telling the patient what happens next
Professional manner and rapport - asking about expectations, feelings, and concerns of the patient
- support systems and impact of illness, with attempts to explore these areas
- showing consideration for patient comfort during the physical examination
- attention to cleanliness through hand washing or use of gloves
- providing opportunity for the patient to express feelings/concerns
- encouraging additional questions or discussion
- making empathetic remarks concerning patient issues/concerns
- patient feel comfortable and respected during the encounter
